Insurance. The money bit.

Major insurance providers accepted

TLAH strongly supports the principle of insuring your pet against illness or accidents

We will always submit indirect insurance claims promptly to ensure you are reimbursed as quickly as possible. However, in the case of direct claims, please be aware that it remains your responsibility to settle your account within 60 days, if we have not received payment from your insurance company.

Any anticipated shortfall in the cost of treatment which is not covered by your insurance company will be payable by you to us at the time of making the first direct claim. Any additional shortfall which is owing after the claim has been settled will also be payable by you to us at that time.


It is important to appreciate that if, having carried out careful checks with you and your insurers, we decide that we are prepared to undertake a direct claim for the treatment of your pet, this is not a guarantee that your insurers will settle your claim, and if they fail to do so, this will result in a shortfall for which you will be liable to pay us in full.

For referral cases, clients should contact their insurance company before the consultation to establish the level of cover on the policy. We request that clients bring a claim form to their first appointment, along with policy documents and the initial claim made with the referring vets. Clients will be asked to pay any excess at the consultation.

Clients are responsible for liaising with insurance companies about payment. If the insurance company does not pay the claim, clients are responsible for the full amount.

If an animal is insured and a direct claim has not been arranged in advance with our accounts team, clients are expected to settle the bill in full at the time of discharge. If an animal is insured and a direct claim has been agreed by our accounts team, an administration fee of £25.00 will be payable on each claim.